Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Effective Date:

At aveowebsales.com, we are committed to providing high-quality digital software products and a seamless customer experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

We offer a 30-day refund policy on all digital software purchases, provided that:

  • The software license/product key was delivered via email
  • The refund request is made within 30 days of delivery
  • The license key has not been activated or used
  • The product is not marked as non-refundable at the time of purchase

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • The product key or license has already been used or activated
  • The software is a non-returnable product, clearly indicated on the product page
  • The request is made after 30 days from delivery
  • The issue arises due to incompatibility with your system or failure to meet system requirements
  • The software was purchased in error, but has already been delivered

3. How to Request a Refund

To request a refund, please contact us via one of the following methods:

Please include the following in your request:

  • Your full name
  • Order number
  • Product name
  • Reason for the refund request

Our support team will respond within 1–2 business days to assess and process your request.

4. Refund Process

  • If your request is approved, a full refund will be issued to your original method of payment
  • Refunds typically take 5–7 business days to reflect in your account, depending on your payment provider

5. Need Help?

If you have any questions or need technical assistance before requesting a refund, we encourage you to contact our support team. We’re happy to help resolve most issues quickly.

DigiWebSales
Email: sales@aveowebsales.com
Phone: +1-877-402-2235